Of all the insurance companies, apparently.
The other day, I had a couple of patients call me names just because I wouldn't make their insurances cover the prescriptions for them.
Patient one - Insurance coverage through a union. I work for a non-union company, and occasionally, union insurances will cancel their contracts just to prove a point (what point, I'm not sure - that they are asses who enjoy making their members drive all over town looking for a place to get their meds?) So, I'm explaining to the patient that it appears that the contract with their insurance has not been renewed, and suggest that they call the insurance and ask which pharmacies are included in the plan. "But it worked last month!" Yeah. You're right. But that was last month... As the patient stomped off, his wife tells him that we (the pharmacy employees) are a bunch of dimwits. Why can't people wait to get around the corner before badmouthing us rather than spouting off in front of the drop off window? Do they think that tech doesn't work for us?
Patient two - secondary coverage through state medicaid (aka welfare for all you non-pharmacy readers). Medicaid rejects claim with a message that patient is no longer covered. "But it worked last month!" Yeah - everybody's insurance worked last month, what's new? I suggest to the patient that he contact his case manager to ask about it. "OH! So now it's someone ELSE'S fault?" How do I answer a stupid question like that??? "Yup. See, I'm not sitting in that office where I can click the covered/not covered button on your profile. All I do is submit the claim - they decide if you're covered. Not me." Patient two calls me a dumb bitch (in front of the drop off window) as he stomps off. I just smile and wave...