Friday, March 20, 2009

Think you know so much???

Don't you just hate people who think they know EVERYTHING???
I had one of those as a customer recently...
A prescription had been faxed to us from the doctor for some antibiotic eye drops. The directions said "Apply to affected area 4 times a day" and it said to dispense seven. Most people might think, "OK, the affected area is the eye" Ahhhh! Not necessarily so! Many podiatrists prescribe eye or ear drops to be applied to ingrown toenails. This doctor was not a podiatrist, however, so we jotted a note asking for clarification, and faxed it back to the doctor.
Fast forward a few hours. The patient (actually the patient's mom, I think - it MIGHT be the same little gal that thinks she's not a minor just because she had a baby) shows up. We tell her we need to clarify the prescription, we faxed the doctor, but haven't heard back yet. What's wrong with it, she asks, and we tell her about the unclear directions.
"Well, DUUHH! They're eye drops! What are you, stupid?" I'm in shock that anyone would speak to me this way, but I try to remain professional. "No, we're not stupid, we know what they're usually used for, but in our experience, that's not always the case." "My daughter has pinkeye! DUH! They're EYE drops!" "Yes, they are, usually, and we had no way of knowing about pinkeye from this fax..." She interrupts me and goes on about how stupid I am...
I hand the fax to her and say "If you are going to treat us that way, you can go somewhere else. Goodbye."
Hopefully, sometime in the not-so-distant future, I hope she tries to treat her toenail by putting eye drops in her eye... It would serve the little brat right to get gangrene...

Monday, March 9, 2009

A Hard Pill to Swallow...

The other day, we had a script come in for prenatal vitamins for a 15 year-old girl. OK, I get it, kids are having sex and getting pregnant younger and younger these days. But, on the script, the doctor wrote "Patient needs chewable tablets" - and the really stupid thing is that they exist! Yes, some companies make chewable prenatal vitamins...
Maybe the doctor and parents should have thought ahead and gotten the girl chewable birth control pills. Yeah, they make those too...

Thursday, March 5, 2009

Does it LOOK like we're open???

I worked a late shift today. My pharmacy closes at 9pm. We shut down 2 of our 3 registers between 8:30 and 9, and all but 1 or 2 of our 7 computers around the same time. We close promptly at 9.
Tonight, after closing, I was helping my cashier straighten out some shelves in our OTC area for a few minutes. About 9:10pm, a lady and her 2 kids come dashing around the corner, and when faced with closed gates, turned to us and said "Is the pharmacy closed?"
Hello? What do you think? When I was kind enough to talk to her a few minutes, she said "But is only, like, four minutes after nine." No, it's 10 after, and the sign doesn't say the pharmacy closes at 9:12pm, it says it closes at 9pm.
No, I didn't say it out loud, though I wanted to... And, I was kind enough to go back into the pharmacy and get her kids prescription to give back to her so she could go to a 24-hr place (our stock of the drug just expired, so it wasn't filled yet)
Come ON people! PLAN ahead! Get to us on time, and we'll help you. Come late, and you have a 50/50 chance that I'll be a bitch instead of nice!