Thursday, June 26, 2008

Diet pills on L & I ????

Yesterday, a lady comes to the window demanding that I re-bill a script to L & I. She had paid cash for it. I look at the profile and see that it's for Xenical (a diet pill). I KNOW that L & I won't cover it (what do you do for a living? Candy taster?) so I tell her I can't do that, because L & I doesn't cover diet pills. "How do you know that if you don't try it?" "Because I do." "Try it anyway" I tell her no - it costs me money to electronically submit a claim - I'm not going to do it if I know DAMN WELL that it won't be covered!
Needless to say, she walked away mad...

Friday, June 20, 2008

Crazy people

First, some disclaimers... I don't usually use the term "crazy" to describe those with real mental illness. I'm using it here because it's so much more convenient than specifying the exact mental illness the subject of my story has (often, I can only speculate). And, I don't believe that crazy people are necessarily stupid...

I see a lot of crazy patients. For the most part, they're actually great customers - when they're on the right meds, they tend to be very pleasant and know they need to be on their meds, so they are consistent, loyal customers.
Then, there are the ones who don't take the right meds....
A couple of years ago, a patient with a script for a rarely used psych med came in, and because of the rarity of this drug and his insurance issues, it took us a while to fill his script. He paced in front of the pharmacy for the entire time. After picking up his script, he continued to pace, except now, he was carrying merchandise each time he passed in front of my window. A guitar on one pass, a fishing pole on another, you get the idea. It appeared that he was piling things up in front of the emergency exit around the corner from the pharmacy. I called "security" to try to have him escorted from the store, to no avail. I thought for sure he was going to steal something, so I called management. No luck. Then, crazy guitar-playing fisherman comes to my window and asks where the bathroom is. I point in the general direction and tell him where. Then he turns and walks the opposite way. I looked at my tech and said "What do you wanna bet he's gonna pee in the corner?" Sure enough, he went and pissed all over the pile of merchandise he had placed by the emergency exit... EEWWWWW
Another crazy man had issues with crowds and waiting his turn. He'd come to the drop off window and ask to pick up his script. One of us (this happened multiple times) would say he needed to go to the register - and there was a line of 3 or 4 people - he'd look at the line and walk the other way. After 4 or 5 times of this, he started to get agitated, and it was making me nervous. So, I contacted management - or, shall I say attempted to contact management - to get him out of my pharmacy. I was using the walkie talkie for this contact, and left it turned on to hear (hopefully) the response. Instead, I hear the dressing room attendant calling a manager to come quickly because a customer was taking his clothes off OUTSIDE the dressing rooms. "What do ya wanna bet that's our crazy guy?" I asked my tech. Sure enough... He was almost completely nude by the time management arrived.

So - how does this post about crazy people fit in a blog about stupid ones??? Notice the common thread - "other managers" who don't respond until it's too late.....

Other managers

No, I'm not talking other pharmacy managers. We are all cut from the same cloth, and judging from the plethora of pharmacy blogs out there, I'd guess that no matter which company you work for, it's always the "same shit, different day".
The stupid people I'm talking about are the managers from other departments within the store. They have NO clue about what it takes to run a pharmacy - not from a procedural standpoint, or a legal one. For example....
The phone calls I get multiple times a week that start out with "You need to come back here right now and [do whatever inane task they think is important]" This could be to pick up a delivery in receiving, fill out some form in personnel, or correct a problem in invoicing. Whatever. I usually respond with a resounding "No", since I can't legally leave the pharmacy until another pharmacist is there. Then, they all gather in the break room at some later time (usually when one of my techs is there) and talk about what a bitch I am...
Or when the Asset Protection (loss prevention, security, whatever title you choose) manager asks me to notify him if a certain kleptomaniac comes in, knowing that she and her husband are also patients of mine. She's standing in line at my register, so I call the AP office-no answer. Text message from my cell to the manager - no answer. Overhead PA with "code" phrase to get AP over to the pharmacy - no response. Call on the walkie talkie for management to come to the pharmacy - no answer. Call the manager's office - no answer. Give up and decide that I don't care if she takes off with another $700 worth of electronics - it doesn't affect MY bonus...
Just before inventory, being told by a manager to delete all the items that we've manually entered into the system. Usually special order products - we're supposed to keep our customers happy, right? We order junk that we don't usually stock and then the people never come pick it up. I tell the manager I can't delete the items, because the product is still on the shelf. "You have to" OK - and just how are we supposed to count these items on inventory day???? I don't delete them, as a matter of fact, I spend 5 hours on my day off re-entering the ones that these stupid other managers have already deleted. Then inventory day rolls around.... half of the items have been deleted again.
So to all the "other managers" - until you go to pharmacy school, then spend a couple of years learning to balance all the management crap you expect me to take care of with filling prescriptions for 10 hours a day, DON'T TELL ME HOW TO DO MY JOB! Take a look at the P&L every month and look at the millions of dollars my department contributes every year and just accept that I know what I'm doing and get out of my face....

(not that I really think any "other manager" is reading a pharmacy blog, because the world revolves around grocery, garden center, toys, housewares, or some other department...)

What a name...

My first thought when I saw this child's name was "Do these parents really want their child to turn out this way?"

Daeviante

A little too close to "deviant" for my taste...

Wednesday, June 18, 2008

Can you READ?

It's astonishing how many people can't figure out which part of the pharmacy to go to for which purpose. For one, there are signs - "Drop Off", "Pick Up", "Consultation". Yes, consultation is a big word, but drop off and pick up are pretty much 1st grade reading. But, the most obvious indication, even for those who are completely illiterate is the cash register. Ummmm, if you haven't even given us the paper to fill the script yet, why would you go to the cash register? Better yet, why would you get all pissy and act so inconvenienced when the cashier directs you to the drop off window???

Saturday, June 14, 2008

My corneas are burned...

It amazes me what people wear in public. Sometimes, the old adage "If you've got it, flaunt it" is OK, but some people have taken it too far. Take today's hoochie momma... Having at least a G cup must make it difficult to not be noticed, but wearing a super low cut top, then bringing more attention to these monster boobs by tattooing them - "Baby" on the right, "Doll" on the left - is taking it a bit far. Funny thing is, she had NO idea how ridiculous she looked...

Friday, June 13, 2008

Karma...

I LOVE it when mean, rude, nasty, stupid customers get what they deserve.
Little background first. Annual inventory was this week. It takes hours and hours of preparation, then the inventory itself throws a wrench into the workflow. It would be easier to just shut down for the day, in my opinion (which never counts).
Gal calls in the evening. Script is only partially ready. "We have a week supply ready for you, but the rest won't be ready until tomorrow" "I was told it would be here today!" "Well, it probably is, but because inventory isn't done yet, I can't open my deliveries yet - we'll have it ready tomorrow though." "Then give my script back - I'll go somewhere else" OK. We cancel the fill, dig through prescription files, and set it aside for her. She calls back... "Never mind, I'll just take the week supply and come back tomorrow" "Well, you said you wanted the script back, so we already cancelled the fill, and will have to start over if you want it. That will be about 2 hours." Serves the bitch right....
This one involves a cranky man who demanded that my tech "go get" me after I'd gone home. She wouldn't even call me - I had done inventory prep til midnight the night before, came back at 5am, then stayed 11+ hours. Cranky man had apparently bitched about a price one time a while back and said his friend the pharmacist told him it cost the pharmacy much less. So, I had price matched for him (only after getting permission from my district manager because it's a controlled substance and we're not supposed to match on those!). He wants script filled, but New RPh doesn't know about price matching deal, tech won't call me at home. Cranky man calls the next day to chew me out. After listening a while, I offer to strike a deal - I'll make sure every one knows about our price match for him, IF he never uses foul language in my pharmacy again. He demands that tech and New RPh apologize. I say "I'm not going to make them apologize for following policy" So he says he's going to transfer his scripts, AND notify the local media of how horrible I am. OK. Have a nice day. Other pharmacy calls for transfer - won't tell me their price even after I relay the whole story. Whatever. Now comes the sweet revenge.... We call to get price quote later - other pharmacy's price is $11 higher than our ORIGINAL price! Serves the bastard right...

More making it fun...

My new pharmacist is a HOOT!!! I will strangle him if he ever decides to leave....
Near the end of yet another crappy day, one routinely obnoxious old lady is waiting for her script. As she stands in the waiting area, she's telling all the other waiting customers how she's sick of this pharmacy because she always has to wait and that she's been waiting an hour and a half. New RPh asks her name - "Mrs. H" He looks at her and says "You can't be waiting for Mrs. H's prescription. She dropped it off at 5, it's not yet 6 - that's less than an hour, and you said you've been here an hour and a half, so you can't POSSIBLY be Mrs. H. What was your name again?"
I was gone for the day by then, my tech called me at home to tell me the story, I almost peed myself laughing...

Wednesday, June 4, 2008

Making it fun

Sometimes, to keep from going insane, I have to use these stupid people as a form of entertainment. Here are a few ways...
When someone brings in a forged prescription, call the cops. It's fun when they're stupid enough to stick around until the cops show up and arrest them. It's REALLY fun when the arresting officer is one we refer to as "Deputy Hottie" WooHOO!
Give them stupid answers to their stupid questions - with a straight face, of course - then watch the confusion on their faces. For example: "Your insurance isn't covering this drug, but it's only $4 if you'd like to just pay for it." "But I don't want to pay for it. What are my options?" "Um, pay for it or go without." (It's Claritin - I'm not telling anyone to go without a heart medication...) Look on face ... ??????
Or, to the person cussing up a storm in the waiting area, whether it's directed at me or not ... "Excuse me, but I don't tolerate foul language in my pharmacy. You'll need to take your prescription somewhere else" I find this amusing since I know my language "skills" - I could make a trucker (longshoreman, whoever you imagine being foul-mouthed) blush. Half the time the cusser tries to tell me they weren't cussing... Yeah, right - I know what the f-word means....
Or, the lady I referred to in an earlier post who was reading me the riot act because she couldn't find pasta - "Eat rice."
There's more, but I just realized I'll be late for work if I don't get going now.... Gotta be there in time for the person who asks through the gate if we're open yet, after all.....

Monday, June 2, 2008

Names....

I consider myself to be an observer of cultural and socio-economic trends. One of these trends is to name a child something outlandish in an attempt to be "unique". In my opinion, there's unique, and then there's stupid. Some names I've seen recently:

Surrenahdi - presumably, this is pronounced the same as "serenity"?

Twins named Donte and Dante - and mom gets mad because we can't tell the difference when she calls in for refills...

Neiljohn - a combo of dad's middle and first names, maybe??
Anjohnneil - Neiljohn's sister (seriously....)

Kayshevona, Kaytreona, and Kaysheona - sisters, thankfully not triplets....

Blaze - that's a name I'd give a horse, personally (or maybe a superhero?)

Ok - people can name their kids whatever they want. The real stupidity here is when the "unique" parents get pissed off at those of us who can't pronounce the names. Hey - you're the one that invented the name - don't get mad at me!

(The REALLY stupid thing is that spell check didn't highlight ANY of these names!)