Friday, June 20, 2008

Crazy people

First, some disclaimers... I don't usually use the term "crazy" to describe those with real mental illness. I'm using it here because it's so much more convenient than specifying the exact mental illness the subject of my story has (often, I can only speculate). And, I don't believe that crazy people are necessarily stupid...

I see a lot of crazy patients. For the most part, they're actually great customers - when they're on the right meds, they tend to be very pleasant and know they need to be on their meds, so they are consistent, loyal customers.
Then, there are the ones who don't take the right meds....
A couple of years ago, a patient with a script for a rarely used psych med came in, and because of the rarity of this drug and his insurance issues, it took us a while to fill his script. He paced in front of the pharmacy for the entire time. After picking up his script, he continued to pace, except now, he was carrying merchandise each time he passed in front of my window. A guitar on one pass, a fishing pole on another, you get the idea. It appeared that he was piling things up in front of the emergency exit around the corner from the pharmacy. I called "security" to try to have him escorted from the store, to no avail. I thought for sure he was going to steal something, so I called management. No luck. Then, crazy guitar-playing fisherman comes to my window and asks where the bathroom is. I point in the general direction and tell him where. Then he turns and walks the opposite way. I looked at my tech and said "What do you wanna bet he's gonna pee in the corner?" Sure enough, he went and pissed all over the pile of merchandise he had placed by the emergency exit... EEWWWWW
Another crazy man had issues with crowds and waiting his turn. He'd come to the drop off window and ask to pick up his script. One of us (this happened multiple times) would say he needed to go to the register - and there was a line of 3 or 4 people - he'd look at the line and walk the other way. After 4 or 5 times of this, he started to get agitated, and it was making me nervous. So, I contacted management - or, shall I say attempted to contact management - to get him out of my pharmacy. I was using the walkie talkie for this contact, and left it turned on to hear (hopefully) the response. Instead, I hear the dressing room attendant calling a manager to come quickly because a customer was taking his clothes off OUTSIDE the dressing rooms. "What do ya wanna bet that's our crazy guy?" I asked my tech. Sure enough... He was almost completely nude by the time management arrived.

So - how does this post about crazy people fit in a blog about stupid ones??? Notice the common thread - "other managers" who don't respond until it's too late.....

1 comment:

Britannia said...

I really appreciate the part about crazy patients being able to be good customers, because I do classify as "crazy"... when I used to be unmedicated and in the trying-to-find-the-right-meds stage, I would acknowledge what I was doing but sometimes couldn't stop or control myself (though with me it's emotional outbursts, not peeing in the corner!), but when I'm on my medication I handle myself perfectly fine.

It's a little embarrassing to have my prescription filled because I worry that the pharmacist/pharm tech is judging me as a loon and just waiting to see me go crazy; it's refreshing, and a relief, to read that you see beyond the script.