At LEAST 3 times a day I get one of these calls:
"Thank you for calling my pharmacy, I'm the pharmacist, how can I help you?"
"Hi. I'm calling to see if my prescription is ready. See, 'cause my doctor's office said they would call it in two days ago, but I called yesterday and it wasn't ready, so I called my doctor again, and they said they would call it in this morning, and I'm completely out of it and I'm leaving for vacation tomorrow and I really need it filled today, so could you check to see if my doctor called?"
Dead silence. I wait a bit before responding - some days longer than others, if I feel like testing the moron on the other end of the line. Occasionally, when I wait exceptionally long, the caller will say "Are you still there?" but more often than not, there's silence on the other end as well. I can't bear it any longer...
"I can't check if your prescription's ready if I don't know who you are...."
Note to customers - IDENTIFY YOURSELF!!!!! I'm not a mind-reader....